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Difference between partner and customer community salesforce

Chatter Communities give you a website where your customers and partners can communicate with you and where you display and receive information. The information you display comes directly from your Salesforce database, and the information you receive from partners and customers is entered and stored in that same Salesforce database. Salesforce communities replace Salesforce customer and partner portals, although existing customer and partner portals will remain as-is. Communities are essentially a way to integrate Chatter with your Customer and Partner portals. If you want to use Chatter with your Community, you can rename the Chatter tab. You can rename the Chatter tab with a different display name for each of your Communities.

SEE VIDEO BY TOPIC: Salesforce Community Cloud Demo

Content:
SEE VIDEO BY TOPIC: Communities and Community Users in Your Salesforce Org

Salesforce Communities – Licence Types Explained…

Since we work with a large number of customers evaluating Salesforce, we see many questions arise about the partner program — specifically around understanding what the right partner type to choose is. Determining the correct license type for your business is a crucial first step. It defines not only your relationship with Salesforce but also the way in which you architect your application. OEM stands for Original Equipment Manufacturer — this term is used when a specific version of software comes bundled with a piece of hardware, i.

However, this term is a bit of a misnomer in the world of Salesforce because the partnership type is called OEM Embedded or Lightning Platform Embedded. ISV stands for Independent Software Vendor, which applies to a company that builds an application-specific software to function on a platform.

ISVforce is the most common partnership type for partners on the AppExchange. On the highest level, when trying to understand the difference between OEM Embedded and ISVforce partnership types, think of the ISVforce partnership as a way to sell your application to existing Salesforce customers via the AppExchange.

For OEM Embedded partners, you are selling your application as a standalone solution that has the Force. The ISVforce partnership is the most common way to partner with Salesforce. For many considering developing an app on the AppExchange, they realize that a significant number of their customers and prospects are already using Salesforce and want to bring their application where their target market is. Typically this requires augmenting the Sales or Service Cloud offering the CRM part of Salesforce in some way, so it is a win-win for the partner and Salesforce.

Another aspect of the ISVforce partnership is that customers of ISVforce can develop on or extend your application through custom objects. The benefit being greater flexibility and scalability when evaluating your total market opportunity. This is not possible with the OEM Embedded partnership. If you are building an application that relies on functionality within specific licenses e. OEM Embedded applications are typically those that focus on changing the infrastructure of an industry vertical healthcare, finance, manufacturing, etc.

For new customers, you can spin up new Salesforce org for them via the force. Where ISVforce applications required the purchase of an additional license from Salesforce, OEM Embedded applications only have three specific licenses that can be made available to customers.

Salesforce Communities are used when your customer needs to work with external users like their customers or partners. These customers and partners will require licenses, which are sold through you. This is the model in which Salesforce makes money off selling applications. For some company offerings, a solution may be a blend of both partnership types. This is perfectly acceptable in the eyes of Salesforce. Getting started with Salesforce can be a daunting task, and many of your early decisions ultimately influence the outcome of your application.

CodeScience has 10 years of experience helping partners thrive on the AppExchange. If you are evaluating Salesforce or the AppExchange, get in touch today! See what our newsletter has to offer:.

Understanding the Terminology OEM stands for Original Equipment Manufacturer — this term is used when a specific version of software comes bundled with a piece of hardware, i.

Why Choose OEM Embedded OEM Embedded applications are typically those that focus on changing the infrastructure of an industry vertical healthcare, finance, manufacturing, etc. Lightning Platform Required — These licenses enable your customers to use the force. Also known as the Salesforce Platform license. Customer Community Optional — Enables customers to interact with their data. Think of an end-user submitting a support ticket and then being able to come back and see that status of that support ticket.

Think of the employees that need to see all the support tickets submitted within their specific org. Spread the Love:. Join Our Newsletter. See what our newsletter has to offer: Check out a recent copy here! Join Our Mailing List.

Understanding Salesforce Communities, Customer & Partner portals

By Jon Paz, T. Salesforce portals and communities empower your customers and partners by providing a social forum directly related to your internal business processes so that they can connect with the right information and the right people at the right moments. What you need to know moving forward is that communities are effectively upgraded portals, rebranded as communities.

As a Salesforce Gold Partner, we love to work with the whole gamut of Salesforce solutions. In particular, many of our technical consultants specialize in Marketing Cloud, Sales Cloud and Communities among other things. Communities happen to be one of my favorite offerings to work with and implement.

Thinking of turning your old customer portal into to a Community? These days, Communities are the only available option from Salesforce. If you already own an old-school portal from way-back-when, Salesforce will kindly allow you to keep it alive. But before you get too excited by that, you might want to see what a new Community can do instead. A customer portal acts as an online support channel for all your customers.

The Differences between Salesforce Portals and Communities

Since we work with a large number of customers evaluating Salesforce, we see many questions arise about the partner program — specifically around understanding what the right partner type to choose is. Determining the correct license type for your business is a crucial first step. It defines not only your relationship with Salesforce but also the way in which you architect your application. OEM stands for Original Equipment Manufacturer — this term is used when a specific version of software comes bundled with a piece of hardware, i. However, this term is a bit of a misnomer in the world of Salesforce because the partnership type is called OEM Embedded or Lightning Platform Embedded. ISV stands for Independent Software Vendor, which applies to a company that builds an application-specific software to function on a platform. ISVforce is the most common partnership type for partners on the AppExchange. On the highest level, when trying to understand the difference between OEM Embedded and ISVforce partnership types, think of the ISVforce partnership as a way to sell your application to existing Salesforce customers via the AppExchange. For OEM Embedded partners, you are selling your application as a standalone solution that has the Force. The ISVforce partnership is the most common way to partner with Salesforce.

5 Things You Need to Know About Salesforce Communities

If you are new to Salesforce Communities, it can be a little tricky getting your head around which type of community licence is right for your organisation. To start with, there are fundamentally three types of Community:. Customer Community — allow your customers B2B and B2C engage with both your organisation and other customers via an online portal. Partner Community — give your resellers, distributors, brokers limited access to your Salesforce to pass you leads and work on deals with your sales team. Employee Community — give certain employees limited access to information in Salesforce.

Partner Portal Partner Relationship Management : The key difference between customer portal and partner portal is that partner users can access leads and opportunities. Discontinued prior to launch of communities.

We highly discourage the use of internal licenses for external use cases. Obviously, you can use internal licenses for employee community use cases or to give your employees access to a community or portal that is external-facing. However, purchasing and using internal licenses for external users carries high security risks. External user licenses are the only licenses suited to secure an external facing portal.

Salesforce Implementation guides

Leading Through Change with Data. Global Economy Data Track. Government Data Track.

TIn short: online communities are quickly becoming an essential component of customer relationship management, for companies of all sizes. TBut how does one go about setting up and deploying a highly functional and well-designed online community? Meet Salesforce Community Cloud. Community Cloud is a Salesforce platform that gives companies the tools to create branded online communities. These communities can be created for connecting with customers, external partners and employees. Customer communities can be used for support and feedback.

Difference between Partner Community and Partner Community Login

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Salesforce portals and communities empower your customers and partners by providing a social forum directly related to your internal business processes so.

Salesforce has given its customers a great deal of functionality with their Communities offerings. It brings external customers and partners into business process with some easy-to-use out of the box functionality. They deal with funky email patterns, how licensing can impact design, and some best practices for the technical team implementing the Community.

4 Things “I Wish I Knew Earlier” for a Branded Salesforce Community

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First things first! To download this implementation guide, click the download button below. If you need more information about the implementation guide, you can read the Table of Contents below. Introduction Have a partner portal or customer portal in your org You can set up a community as well to take advantage of the great new features that Salesforce Communities provides Read on to understand the differences between portals and communities and get some highlevel tips and considerations for making a smooth transition to communities Important After setting up a community you can continue using your partner portal or customer portal since they live side by side in your org Changes to community settings are separate from portal settings and have no impact on your existing portal setup.

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